Privacy Policy

1. Introduction

Jessop’s Hosting ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services or visit our website.

By using our services or website, you agree to the terms of this Privacy Policy and consent to the processing of your personal data as described.

2. Data We Collect

We collect and process the following categories of personal data:

- Contact Information: name, email address, phone number, billing address.
- Account Information: usernames, account IDs, billing and payment details.
- Service Usage Data: IP addresses, login timestamps, service logs necessary to provide and maintain services.
- Communications: correspondence between you and us, including support requests.
- Cookies and Tracking Data: see point 9 of our privacy policy.

3. How We Use Your Data

We use your data to:
- Provide, manage, and maintain your account and services.
- Process payments and billing.
- Communicate with you about your account, services, updates, and promotions.
- Monitor and improve our infrastructure and services.
- Comply with legal and regulatory obligations.
- Detect and prevent fraud or abuse.

4. Legal Basis for Processing

Our lawful bases for processing your personal data include:
- Performance of a contract with you.
- Compliance with legal obligations.
- Legitimate interests in operating and improving our business and services, provided such interests do not override your rights.
- Your consent where applicable (e.g., marketing emails).

5. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your data with:

- Service Providers and Subprocessors: third parties who help us operate our business (e.g., payment processors, hosting providers). They are contractually obligated to protect your data.
- Legal and Regulatory Authorities: if required by law or to protect our rights.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Rights

Under UK GDPR, you have the right to:

- Access your personal data.
- Request correction of inaccurate data.
- Request deletion of your data (subject to legal retention requirements).
- Object to or restrict processing.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your rights have been violated.

9. Cookies and Tracking

We use cookies and similar tracking technologies on our website to enhance your user experience, analyze site traffic, and improve our services. Cookies are small text files stored on your device that help us recognize your browser and remember your preferences.

Types of Cookies We Use

- Essential Cookies: Necessary for the website to function properly, such as maintaining your login session or shopping cart.
- Performance Cookies: Collect anonymous data on how visitors use the website, helping us improve site performance.
- Functional Cookies: Remember your preferences and settings to provide a more personalized experience.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but doing so may affect website functionality.

By continuing to use our website without changing your settings, you consent to the use of cookies as described.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or on our website. Continued use of our services constitutes acceptance of the updated policy.